Our Office Staff
Our Office Staff
Our goal is to make each of your experiences with Potomac Psychiatry positive, productive and professional. When you visit, call, or message us, you become our number one priority. Contact us to discuss your needs, and if you decide to move ahead we will facilitate scheduling your first appointment. Our office staff is at your service, and look forward to providing you the best care possible.
Terry D. Vinston, Chief Operating Officer
As Chief Operating Officer for Potomac Psychiatry, Terry is responsible for continuously improving a number of aspects of patient care to improve levels of patient satisfaction, and for creating and implementing traditional and Web-based marketing initiatives. Terry also oversees all of the daily operations for the practice and aspires to keep company morale at its highest possible level. Terry works to enhance the relationship with outside referral sources and also maintains the practice’s online presence. Terry grew up in Potomac, MD and went on to attend The Pennsylvania State University where he received his undergraduate degree in Labor studies and Employment Relations while also completing minors in Business and Psychology. Terry enjoys developing new marketing concepts and operational procedures for Potomac Psychiatry to provide exceptional levels of patient satisfaction. In his free time, Terry enjoys spending time with his family and traveling.
Monica Glatz, Operations Manager
Monica works to maintain positive patient relationships by having an open and warm attitude; a quality she attributes to her Virginia roots. A native of the Tidewater area, she moved west to attend Radford University where she earned a Bachelor’s degree in Communication. Monica continuously strives to uphold the highest degree of patient satisfaction by serving as the liaison between patient and physician. Her goal is to play a positive role in the patient experience by making patients feel welcome from the moment they first step into Potomac Psychiatry. In her free time, she enjoys spin classes, new experiences, and spending time with family, friends, and her dogs Lucy and Maggie.
Ashley Henderson, Patient Experience & Assessment Specialist
Ashley is passionate about enhancing the patient experience. Her customer service expertise and outgoing personality combine to make her proficient and positive. Ashley has a strong desire to help others and her encouraging attitude is valued by our patients and all of her colleagues here at Potomac Psychiatry. She challenges herself to understand and effectively communicate all patient requests in order to improve patient care. Ashley is currently studying biology and life sciences at Montgomery College with plans to continue her career in the medical field after graduation. During her free time, Ashley enjoys yoga, studying Japanese, traveling, and drawing.
Jacqueline Clauser, Patient Services Representative
As an individual who has a background in public health, Jacqueline (Jackie) is dedicated to assisting patients in getting the best possible patient care. In her role as patient representative not only does she strive to form positive relationships with patients, but also lasting bonds between our patients and our physicians. She grew up in Mount Airy Maryland and attended the University of Maryland, College Park where she received a Bachelors in science for Kinesiology and a minor in General Business. Jackie is also bilingual in Spanish, as her maternal family is from and resides in El Salvador, where she goes to visit whenever possible. During her free time, Jackie enjoys traveling, playing ukulele, singing, as well as playing soccer and teaching and coaching swimming to children of all ages!
Yvonda Waltrip, Patient Services Representative
As Patient Services Representative for Potomac Psychiatry, Yvonda brings a passion to exceed our patients’ expectations with caring support. With her expertise in hospitality and patient services, front office patient care is her highest priority. Yvonda has a natural ability to sense our patients’ needs. She is focused on working to enhance patient relationships with her warm southern personality. In her spare time, she is a singer songwriter, plays piano, and records her music. Yvonda is a studying the cello and also enjoys mountain-biking in Western Maryland.