Terry D. Vinston, Chief Operating Officer
As Chief Operating Officer for Potomac Psychiatry, Terry is responsible for continuously improving a number of aspects of patient care to improve levels of patient satisfaction, and for creating and implementing traditional and Web-based marketing initiatives. Terry also oversees all of the daily operations for the practice and aspires to keep company morale at its highest possible level. Terry works to enhance the relationship with outside referral sources and also maintains the practice’s online presence. Terry grew up in Potomac, MD and went on to attend The Pennsylvania State University where he received his undergraduate degree in Labor studies and Employment Relations while also completing minors in Business and Psychology. Terry enjoys developing new marketing concepts and operational procedures for Potomac Psychiatry to provide exceptional levels of patient satisfaction. In his free time, Terry enjoys spending time with his family and traveling.
Dana Schwartz, Director of Programs and Services
Dana is passionate about working with patients to ensure they receive the best quality of care. Her understanding of HIPAA and experience in different medical settings allow her to serve patients with empathy and professionalism. In her time with the practice, Dana has moved into leadership roles in management and the forensic department, as well as collaborated on marketing and business initiatives. Dana has always considered herself to be a helper and enjoys going above and beyond to advocate for patients’ needs. Dana grew up in Montgomery County and enjoys being able to serve her community. She earned her undergraduate degree from the University of Maryland where she received a Bachelor’s of Science in Family Science with a minor in Leadership Studies. She then went on to gain further experience pursuing post-graduate studies in mental health and employment in medical offices. In her free time, Dana enjoys traveling and spending time with her two dogs.
Elizabeth Palomo Ponce, Office Manager
Elizabeth is enthusiastic and passionate about helping others. She believes patience, understanding, and compassion are fundamental to establishing a long-lasting, professional relationship with patients. Elizabeth’s warm, upbeat personality and many years of customer service and organizational experience in a medical setting, aid in providing patients with clear and concise information, while treating them with the dignity and respect they deserve. She actively listens and understands the patients’ needs and concerns to provide the highest quality of patient care. Elizabeth grew up in Montgomery County, MD and is a graduate from Central Maryland School of Massage. She is Bilingual in English and Spanish and can provide effective communication without language barriers. In her free time, Elizabeth enjoys cooking, painting, and spending time with her family.
Ashley Henderson, Executive Assistant
Ashley is passionate about enhancing the patient experience. Her customer service expertise and outgoing personality combine to make her proficient and positive. Ashley has a strong desire to help others and her encouraging attitude is valued by our patients and all of her colleagues here at Potomac Psychiatry. She challenges herself to understand and effectively communicate all patient requests in order to improve patient care. Ashley is currently studying biology and life sciences at Montgomery College with plans to continue her career in the medical field after graduation. During her free time, Ashley enjoys yoga, studying Japanese, traveling, and drawing.
Erin Lauer, Patient Support Representative
Erin is dedicated to providing patients with high quality, attentive customer service. Erin has worked in customer service for nearly 15 years and treats each patient with care, compassion, and positivity. She finds it rewarding to be a part of the Potomac Psychiatry team and help people receive the care they need. She grew up in Saint Paul, Minnesota, and graduated from the University of Minnesota with a B.A. in psychology. Her undergraduate education fuels her interest in the study of the mind and human behavior. Erin currently resides in Maryland, and in her spare time, she enjoys painting and traveling, as well as spending time with family and friends.